Role Overview
Atlassian is looking for a Customer Success Manager with Spanish Language proficiency to help customers realize the value in their Atlassian investment. The role involves building relationships, demonstrating an understanding of the Atlassian customer journey, and guiding complex customers over their hurdles.
What You Will Do
Develop a trusted advisor relationship with customers, manage post-sales activity, and engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Why It Might Be a Fit
The role requires experience with SaaS business models, enterprise customer needs, and quantifiable outcomes. The ideal candidate will be fluent in English and Spanish, have a track record of managing Enterprise customers, and be able to establish themselves as a trusted advisor with customer partners.
Requirements
- 3-7 years in Customer Success or account management
- Experience establishing yourself as a trusted advisor with customer partners
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective
- Experience using Business Reviews to align progress and next steps to customer success plans
- Understanding of common Jira, Confluence, and JSM end-user use cases
- Proficiency with Spanish-speaking in the business and technical setting
- Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Competitive compensation program
- Bonuses
- Commissions
- Equity
To apply for this job please visit careers-americas.icims.com.
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