Head of Customer Success

Role Overview

As Head of Customer Success, you’ll own the entire post-sale customer experience at Bask — from onboarding and launch through retention, expansion, and renewal. You’ll lead and grow the Customer Success team, set the strategy and operating model for how we serve customers, and be accountable for the metrics that matter most: retention, expansion, and customer health.

What You Will Do

Lead and build the team, own the strategy and the numbers, build the operating system, stay close to customers, and be the voice of the customer.

Why It Might Be a Fit

We’re looking for a leader who builds a team in an AI-first and customer-obsessed image, with 10+ years of experience in Customer Success, Account Management, or Client Services, and 4+ years of experience leading Customer Success teams.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Client Services
• 4+ years of experience leading Customer Success teams
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Benefits

• Salary
• Benefits
• Stock options
• 401(k) match
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Flexible working hours
• Remote work options