Role Overview
The Scaled Customer Success team at BILL is the commercial and retention engine for thousands of small business customers. The Manager of our Scaled Customer Success team owns the performance, development, and outcomes of a high-volume CSM team.
What You Will Do
Own team performance, hold the team to motion coverage, own escalation management, oversee special project execution, drive new hire ramp, and partner cross-functionally with other teams.
Why It Might Be a Fit
The ideal candidate has experience managing a high-volume customer success or account management team, can hold a team to proactive motion coverage, and has strong coaching instincts.
Requirements
- Experience managing a high-volume customer success or account management team
- Comfort building structure and process in ambiguous, fast-moving environments
- Strong coaching instincts
- Experience with CRM and CS tooling; Gainsight a plus
Benefits
- 100% paid employee health, dental, and vision plans
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
To apply for this job please visit www.bill.com.
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