Digital Operations Officer

Role Overview

The Digital Operations Officer supports and monitors the Bank’s digital banking services, ensuring digital transactions and customer requests are processed accurately, securely, and in line with Bank policy and regulatory requirements.

What You Will Do

Process digital account applications, monitor transactions, handle customer queries and complaints, perform reconciliation and settlement, and execute UAT test scenarios.

Why It Might Be a Fit

The ideal candidate has high integrity, attention to detail, and ability to manage multiple stakeholders, with experience in digital banking operations, compliance, and risk management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2-3 years of experience in digital banking operations, compliance, and risk management
• Strong understanding of digital banking services, including onboarding, transaction monitoring, and reconciliation
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment