Digital Operations Center Leader

Role Overview

The Digital Operations Center Leader is responsible for defining and executing the enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence. This leader will transform a traditional command center into a modern, intelligence-driven Digital Operations Center (DOC) that leverages observability, automation, AI, and predictive analytics to deliver exceptional teammate experiences while improving enterprise service reliability.

What You Will Do

Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. Build and lead a command center that is modern, AI-enabled and focused on proactive detection, prediction, and automated response.

Why It Might Be a Fit

The ideal candidate will have 10+ years of progressive IT Operations leadership experience, strong knowledge of Monitoring & Observability, Incident Management, Event Management, Problem Management, and Service Reliability, and experience managing large managed service providers.

Requirements

• ITIL 4 certification or equivalent experience in the space
• 10+ years of progressive IT Operations leadership experience
• Experience leading Digital Operations Centers, NOCs, Command Centers, or equivalent enterprise operations functions
• Strong knowledge of Monitoring & Observability, Incident Management, Event Management, Problem Management, and Service Reliability
• Experience managing large managed service providers
• Experience leading enterprise operational transformation initiatives
• Excellent executive communication and stakeholder management skills

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more