Role Overview
We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows — and we’re growing fast.
What You Will Do
You’ll own the full post-sale relationship for a portfolio of accounts — leading onboarding, training, adoption, and renewals.
Why It Might Be a Fit
If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.
Requirements
- Typically, 5-8 years in Customer Success for a B2B SaaS product.
- Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
- Demonstrated success driving product adoption, utilization and training end users.
- Proven experience owning renewals and driving retention across a book of business.
- Comfortable navigating ambiguity and taking initiative to create clarity and structure.
- Strong communication and relationship-building skills across all levels of an organization.
- Comfortable explaining technical concepts to non-technical audiences.
- Organized, analytical, and proactive — you spot risks early and act quickly.
- Experience supporting B2B or enterprise customers preferred.
Benefits
- Dental insurance
- Vision insurance
- Flexible work arrangements
- Opportunities for professional growth and development
- Competitive salary
- Bonus/commission
- 401(k) or equivalent
- Paid holidays
- Paid time off
- Health insurance
- Wellness programs
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media