People Operations Specialist

Role Overview

This role is a crucial link between teammates and the business, ensuring that every person at Carvana feels supported and treated with respect during complex life events. The People Operations Specialist will be an internal customer service champion and an expert advisor, balancing team member support with accountability to drive efficient processes that meet key business needs.

What You Will Do

The People Operations Specialist will own the process of administering all Leaves of Absence (LOA) and Accommodation (ADA) requests, provide clear and simple answers on parental, medical, military, and other leave policies, and lead sensitive discussions with empathy and firmness to determine reasonable workplace accommodations.

Why It Might Be a Fit

The ideal candidate will have a customer service obsession, high accountability and ownership, and a willingness to learn, with the ability to navigate highly confidential information with discretion and professionalism.

Requirements

• 2+ years of experience in Human Resources, or in administering Leaves of Absence, Accommodations, or other related, high-volume, employee service-oriented work.
• A solid grasp of (or willingness to learn) federal and state compliance laws related to LOA and accommodations (FMLA, ADA, PWFA, STD/LTD).
• Experience with Workday is a big plus.

Benefits

• Full-Time position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.