Customer Success Manager – Belgium

Role Overview

Join Cato Networks as a Customer Success Manager for the Benelux region, responsible for the health of assigned accounts and ensuring customers continue to stay and grow with the company.

What You Will Do

Develop meaningful relationships with customers and Cato teams, own and orchestrate post-sales motion, conduct QBRs, manage renewals and upsells.

Why It Might Be a Fit

The role requires a trusted advisor with excellent customer communication and presentation skills, ability to influence and persuade, and a desire to truly understand customer needs.

Requirements

• 5+ years of experience in Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Understanding of AI security fundamentals and emerging risks
• Excellent customer communication and presentation skills
• Ability to effectively listen and truly understand customer needs
• Ability to influence and persuade at all levels
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 25% of the time