Role Overview
The Customer Success Manager is responsible for client satisfaction and success, interacting with assigned dealerships to understand their business needs and drive CDK solution value.
What You Will Do
The Customer Success Manager will follow CDK Global policies, meet performance expectations, and travel up to 50% of the time to drive client engagement and minimize churn.
Why It Might Be a Fit
The ideal candidate will have a high sense of urgency, strong communication skills, and experience with client services, marketing, or sales, with a minimum of 4 years of experience.
Requirements
- High school diploma
- Valid driver’s license/travel documents (if applicable)
- Minimum 4 years of client services, marketing, or sales experience
- B2B or outside sales or account management experience in a similar industry
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with the automotive industry
- In-depth knowledge of variable dealership operations or training dealer staff on software applications and process
- Experience with SalesForce
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
To apply for this job please visit cdk.wd1.myworkdayjobs.com.
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