Customer Success Manager, Enterprise – Central

Role Overview

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.

What You Will Do

Lead the technical onboarding process for new customers, act as the voice of the customer within the organization, advocate for customer needs and requirements to internal teams, collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues, develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices.

Why It Might Be a Fit

This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.

Requirements

• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams
• Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
• An entrepreneurial mindset
• Demonstrates a strong commitment to continuous personal and professional development
• Driven, high emotional intelligence, and strong priority management skills

Benefits

• Flexible & Remote-First Culture
• 100% Covered Health Insurance
• ∞ Flexible Time Off
• 18 Weeks Paid Parental Leave
• Stock options upon hire and promotion
• Secondary offerings
• 10 years to exercise options