Digital Customer Operations Manager

Role Overview

Join us to build a leading financial company in Asia! Plan and drive the Karry digital customer operations model, platform development strategy, and cross-product ecosystem operations. Improve customer scale, asset growth, platform activity, and customer experience.

What You Will Do

Formulate Karry digital customer operations strategy, drive digital customer acquisition, customer activation, and asset growth goals. Plan Karry customer value positioning, product benefits, and cross-product ecosystem operations strategy.

Why It Might Be a Fit

Lead Karry digital platform user journey, product function, pricing strategy, and platform optimization planning. Drive cross-departmental project cooperation, monitor key operating indicators and resource utilization effectiveness.

Requirements

• 7 years or more of work experience in the banking and financial field
• 5 years or more of experience in digital finance, digital platform operations, customer operations, product planning, or digital marketing
• Practical experience in digital accounts, digital financial platforms, financial technology, or customer growth (Growth) is preferred
• Experience as a department head or large-scale cross-departmental project manager is particularly desirable