Customer Retention Specialist

Role Overview

This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions.

What You Will Do

Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers, overcome customer objections, and handle customer inquiries.

Why It Might Be a Fit

Ability to develop a strong rapport with the customer, maintain call control, and demonstrate strong product/technical knowledge.

Requirements

• Minimum two (2)+ years’ experience in consultative heavy sales environment
• High energy with a proven track record in a sales incentive based structure
• Problem solver, analytical and advanced negotiations skills
• Excellent verbal/written communications skills
• Excellent customer service and organizational skills
• Ability to perform in a fast pace environment
• PC proficiency