Senior Customer Success Revenue Enablement, Launch Team

Role Overview

The Senior Customer Success Revenue Enablement, Launch Team will join the Revenue Enablement team to equip sales and customer success organizations with knowledge, skills, and processes to drive revenue growth and deliver exceptional client experiences.

What You Will Do

Build and deliver enablement for the CS Launch Team across the implementation and go-live journey, own measurable launch outcomes, and partner with CS Onboarding to sequence a 30-60-90 day ramp for new launch and implementation team members.

Why It Might Be a Fit

The ideal candidate is a customer success enablement professional with strong facilitation skills, a data-informed mindset, and experience designing and delivering training for customer-facing implementation or launch teams.

Requirements

• 3+ years of experience in customer success, implementation or onboarding, CS enablement, or a related learning and development role
• Experience designing and delivering training for customer-facing implementation or launch teams
• Familiarity with implementation, onboarding, and go-live motions and the metrics that drive them
• Knowledge of instructional design principles and adult learning theory
• Strong facilitation and presentation skills across all levels of the organization
• Comfort with tools such as Gong, and Salesforce
• Ability to analyze engagement and performance data to drive program improvements
• Strong project management skills across multiple concurrent workstreams

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental insurance
• Vision insurance
• Hybrid work environment
• Flexible time off policy
• RRSP matching
• RESP contribution
• Clioversary recognition program
• Annual counseling benefit