Partner Success Manager

Role Overview

The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption.

What You Will Do

Manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks.

Why It Might Be a Fit

This role requires a strategic operator who can simultaneously manage multiple engagements, proactively identify risks, and improve customer adoption.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Consulting, Professional Services, Account Management, or related fields
• Experience managing a high-volume portfolio of 10-30 concurrent customer engagements, projects, implementations, or accounts
• Demonstrated success managing customer adoption, retention, utilization, consumption, expansion, or business outcome metrics
• Proven ability to manage account escalations and successfully recover at-risk engagements
• Strong understanding of customer success principles within usage-based, subscription-based, SaaS, AI, cloud, or technology-driven businesses
• Experience developing operational processes, frameworks, playbooks, review formats, checklists, or success methodologies that scale across teams
• Excellent problem-solving skills with the ability to diagnose delivery risks and identify root causes
• Strong stakeholder management skills with the ability to influence without direct authority
• Experience navigating complex matrix organizations involving customers, partners, sales, product, customer success, and delivery teams
• Outstanding verbal and written communication skills with experience presenting to executive, technical, and operational audiences
• Ability to assess delivery plans, scope, milestones, resource requirements, and customer readiness to identify potential risks
• Technical fluency sufficient to engage in delivery reviews, solution discussions, implementation planning, and adoption conversations
• Active use of AI and large language model technologies as part of daily business operations and decision-making activities

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays