Senior Salesforce Administrator and Sales Technology Platform Manager

Role Overview

The Senior Salesforce Administrator and Sales Technology Platform Manager is a senior, hands-on member of the Sales Operations team. This individual-contributor role combines advanced Salesforce administration, business analysis, Agentforce product ownership, Agile delivery, change management, and sales technology platform management.

What You Will Do

Configure and maintain Salesforce objects, fields, Lightning record pages, page layouts, record types, permissions, validation rules, reports, dashboards, Salesforce Flow, and other declarative automation. Lead discovery sessions and translate business needs into process designs, functional requirements, user stories, acceptance criteria, testing plans, and implementation recommendations.

Why It Might Be a Fit

The successful candidate will take ownership of assigned initiatives, respond to stakeholders promptly, bring forward new ideas, and drive improvements from discovery through implementation and ongoing support.

Requirements

• At least seven years of progressive, hands-on Salesforce administration experience in a complex business environment.
• Active Salesforce Certified Platform Administrator credential.
• Minimum five years experience supporting Sales Operations, sales support, revenue operations, or a comparable commercial organization.
• Strong business analysis experience, including stakeholder facilitation, requirements gathering, process mapping, solution evaluation, user-story development, and acceptance criteria definition.
• Experience configuring, customizing, upgrading, and supporting Salesforce-installed or managed packages and integrations.
• Experience implementing or supporting enterprise phone or sales communication platforms, including Salesforce integration.
• Experience applying Agile methodologies and leading change-management activities for technology and business-process initiatives.
• Hands-on Agentforce experience and the ability to own the CSC product strategy, including evaluating which capabilities should be prioritized, deferred, or excluded.
• Commitment to maintaining current Agentforce knowledge and earning the Salesforce Certified Agentforce Specialist credential within the first six months of employment if not already certified.

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance
• Excellent benefits package
• Support for colleagues with disabilities
• Global career opportunities

Tagged as: CRM Administration, Salesforce