Senior Customer Success Manager, Commercial

Role Overview

Culture Amp is looking for a Senior Customer Success Manager to partner with Named Commercial (Mid-Market) customers to drive adoption, retention, and expansion outcomes across Culture Amp’s Employee Experience and Performance platform.

What You Will Do

The role involves building success plans, leading executive strategy reviews, and translating people science insights into action to drive customer commitment to new initiatives, product adoption, and renewal decisions.

Why It Might Be a Fit

The ideal candidate will be customer-first, outcomes-focused, and have a proven ability to manage 70-80+ diverse Mid-Market accounts, driving adoption, retention, and expansion with clear, measurable outcomes.

Requirements

• 3-6 years of experience in Customer Success or Account Management within SaaS
• Proven ability to manage 70-80+ diverse Mid-Market accounts
• Strategic Risk Identification & Churn Mitigation
• Data storytelling
• Excellent expectation-setting, conflict management, and escalation handling

Benefits

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days
• An extended end-of-year break
• A monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)