Head, Retail Media Ad Ops and Solutions

Hybrid Full TimeKuala Lumpur, MalaysiaDelivery Hero

Role Overview

Lead and scale the operational and solutions capabilities behind our Retail Media business across 3 brands. Ensure that our advertising solutions can be sold, activated, measured, and scaled effectively across markets.

What You Will Do

Own the regional Ad Operations framework, define processes, SLAs, quality standards, and governance to ensure consistent and reliable campaign delivery across markets. Act as a senior solutions partner to commercial teams, helping translate advertiser needs into executable media solutions.

Why It Might Be a Fit

This is a highly cross-functional leadership role for someone who combines deep advertising operations expertise, strong technical understanding, and commercial judgment, and who can turn complexity into scalable solutions.

Requirements

  • 10+ years of experience in digital advertising, Ad Operations, advertising technology, media solutions, programmatic, Retail Media or a closely related field
  • Significant experience leading Ad Operations or advertising solutions in a digital platform, Retail Media network, publisher, ad-tech company, media agency, or marketplace environment
  • Strong understanding of the digital advertising ecosystem, including onsite media, offsite media, programmatic advertising, campaign trafficking, optimization, measurement, and reporting
  • Hands-on understanding of advertising technology and campaign workflows, with the ability to engage credibly with both commercial and technical stakeholders
  • Experience designing and scaling operational processes across multiple teams, businesses, or markets
  • Demonstrated ability to translate advertiser and commercial requirements into scalable advertising solutions
  • Experience partnering with Product and Technology teams to develop or improve advertising products and platforms
  • Strong analytical mindset and ability to use campaign and operational data to identify problems and drive improvements
  • Excellent stakeholder management skills, with the ability to influence senior stakeholders across commercial, product, and technology functions
  • Experience working across multiple markets or regions is strongly preferred
  • Strong commercial judgment and understanding of how operational and product decisions ultimately impact revenue, advertiser experience, and scalability
  • Fluent English communication skills

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Learning budget
  • Parental leave
  • Wellness program
  • Visa sponsorship
  • Relocation assistance

To apply for this job please visit jobs.smartrecruiters.com.


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