Customer Success Manager (CSM)

Role Overview

DNV is seeking a Customer Success Manager to serve Energy System North America’s Digital Solutions team. This role will be based at one of DNV’s offices in the continental U.S. and will involve a dynamic hybrid schedule. The CSM will be responsible for retention, renewal, and growth across an assigned portfolio of existing Platform Services customers.

What You Will Do

The Customer Success Manager will lead renewals, protect recurring revenue, develop expansion opportunities, strengthen customer relationships, and maintain accurate Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) forecasts.

Why It Might Be a Fit

The successful candidate will combine utility-industry credibility, disciplined account management, and commercial judgment. The CSM will understand customer priorities and operating challenges, connect those needs to measurable value, and coordinate the right DNV expertise to support customer outcomes and account growth.

Requirements

• utility-industry credibility
• disciplined account management
• commercial judgment
• ability to understand customer priorities and operating challenges
• ability to connect customer needs to measurable value
• ability to coordinate DNV expertise to support customer outcomes and account growth

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities