Product Operations Manager

Role Overview

The Product Operations Manager will oversee support queue health, manage L2/L3 triage and incident response workflows, optimize support processes, localization strategy, drive Voice of Customer insights and operational improvements across the product lifecycle.

What You Will Do

The Product Operations Manager will contribute to building the Customer Support Operations, perform daily monitoring and initial triage of Jira support queues, oversee incident response workflows, and track key operational performance metrics.

Why It Might Be a Fit

The Product Operations Manager will act as a critical liaison between core development teams, executive management, and regional global offices, and will have the opportunity to directly impact customer satisfaction and drive scalable growth at Drivemode.

Requirements

• 4+ years in Product Operations, ITSM, Technical Support Management, TAM roles, Customer Operations, Localization
• Full professional fluency in Japanese (native/equivalent) and business-level English (written and spoken)
• Hands-on experience with Jira, incident workflows, and support tools
• Familiarity with mobile applications, cloud services, or connected vehicle/automotive software
• Proven track record of optimizing scalable processes, setting up operational KPIs, and translating data into actionable insights

Benefits

• Competitive compensation
• Excellent benefits
• Opportunity to contribute to a crucial mission that revolutionizes the way people engage with vehicles