Customer Success Lead

Role Overview

As Dust’s first dedicated US Customer Success leader, you will build the post-sales motion for one of our most important growth markets. You will begin as a player-coach: personally owning a focused portfolio of strategic customers, leading the coordination of CSMs, Deployment Strategists, and Solutions Engineers, and partnering closely with Sales and Product to drive adoption, retention, and expansion.

What You Will Do

Own the US customer-success motion, define and lead the Customer Success approach for Dust’s US customers, establish how we segment customers and determine the right level of engagement for each account, coordinate CSMs, Deployment Strategists, Solutions Engineers, and other post-sales partners around shared customer outcomes, create the operating rhythms that keep the team aligned on adoption, customer health, renewals, escalations, and expansion.

Why It Might Be a Fit

We value diverse perspectives and backgrounds, and we’re more interested in your potential and passion than a perfect match to our checklist.

Requirements

• Has been an excellent Customer Success Manager, Account Manager, or Post-Sales Leader, with strong judgment across account strategy, executive communication, discovery, value articulation, adoption planning, stakeholder management, renewal strategy, and expansion.
• Has owned strategic B2B SaaS customers through deployment, adoption, value realization, renewal, and expansion.
• Has led or deeply coordinated multiple post-sales functions, such as Customer Success, deployment, professional services, solutions engineering, or forward-deployed engineering.
• Brings structured judgment to customer segmentation, account prioritization, and resource allocation, balancing customer urgency, strategic value, commercial importance, and team capacity.
• Has built or meaningfully contributed to a Customer Success playbook, operating model, or team in a high-growth environment.
• Is comfortable with technical products and complex customer environments, and can translate between business priorities, product capabilities, and operational execution.
• Uses AI tools actively in their own work and can identify practical ways to create leverage across the Customer Success motion.

Benefits

• Competitive compensation: $260,000–$340,000 OTE
• Significant equity package in a Sequoia-backed startup
• Health insurance for you and your dependents
• New MacBook Pro or Linux machine, monitor, keyboard, etc.
• Beautiful office in the heart of SoHo (NYC)
• Opportunity to travel to Paris multiple times a year
• Regular team events and offsites