Customer Success Manager

Role Overview

The Customer Success Manager serves as the strategic leader responsible for improving how customers interact with the division, reducing customer friction, and continuously improving the capabilities and processes that enhance customer experience.

What You Will Do

Develop and execute the division’s customer success strategy, priorities, and roadmap. Lead the Division Sales Engineering, OEM Brand Label, and Post-Order Support teams while evolving the organization toward a lifecycle-based customer success model.

Why It Might Be a Fit

This role requires strong strategic thinking, business acumen, and problem-solving capabilities, as well as the ability to build trust, alignment, and collaboration across functions without direct authority.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or related field from an accredited institution
• Minimum 10 years of experience in customer success, commercial leadership, business strategy, product management, sales, marketing, or related business disciplines
• At least 3 years of experience managing direct and cross-functional reports
• At least 2 years of experience developing and implementing organizational strategies, operating models, process improvements, or business transformation initiatives

Benefits

• Variable incentive program
• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work