Head of Operations (Digital Marketing Agency)

Role Overview

Join a digital marketing agency as Head of Operations, leading a tight-knit team in a fast-paced, client-focused environment. Proven agency experience required.

What You Will Do

Contribute to strategic planning, oversee day-to-day operations, drive initiatives for efficient processes, and ensure client satisfaction.

Why It Might Be a Fit

Ideal candidate has 3-5 years of experience in digital marketing, leadership experience, and strong analytical, communication, and problem-solving skills.

Requirements

• Previous experience working at a digital marketing agency
• Minimum 3-5 years of proven experience in a digital marketing agency environment
• Leadership experience in production, operations, project management, or service delivery
• Proven experience managing multidisciplinary teams, multiple client projects, production schedules, and team capacity
• Experience developing scalable workflows, quality-control procedures, performance metrics, and operational improvement initiatives
• Experience managing departmental budgets, labor costs, resource allocation, utilization, and production profitability
• Bachelor’s degree in business administration, operations management, project management, marketing, or a related field
• Familiarity with SEO, paid advertising, website development, reporting, and automation
• Experience managing remote or internationally distributed teams and using project-management, workflow, and reporting platforms
• Familiarity with process documentation, artificial intelligence, automation tools, or relevant project-management and operations certifications

Benefits

• Remote flexibility
• Growth opportunity
• Values-driven culture
• Inclusive team
• Client relationship
• Direct payments to the employee