Account Manager – Mid-Market

Role Overview

The Account Manager – Mid-Market will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts. They will drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow.

What You Will Do

The Account Manager will be in the product with customers, advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. They will own NRR across their managed book of business, drive cross-sell into ElevenLabs’ expanding product suite, and lead renewals end to end.

Why It Might Be a Fit

This role is for someone who loves the challenge of being a true partner to their customers without losing commercial sharpness. The Account Manager will have a high-agency, high-impact role and will be rewarded for growing with their customers, not just retaining them.

Requirements

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
• A proven track record of owning revenue outcomes end to end – quota, renewals, and expansion – without defaulting to a handoff to a sales team
• You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
• You can hold a technical conversation with a developer or engineering team and earn their trust – familiarity with AI concepts, API integrations, and SDKs is a must
• You use product data to stay ahead of your accounts – spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• You know how to read a room – whether you’re with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger

Benefits

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working