Salesforce Administrator (Service Cloud) – LATAM

Role Overview

As a Salesforce Administrator, you’ll play a vital role in streamlining and automating customer support workflows, reducing case backlog and improving resolution times.

What You Will Do

You’ll craft and execute innovative strategies to improve customer support, collaborate with cross-functional teams, and lead the design and management of complex screen flows.

Why It Might Be a Fit

We’re looking for someone with 3+ years of experience as a Salesforce Administrator, with a strong focus on Service Cloud, who can thrive in a fast-paced, innovative environment.

Requirements

• 3+ years of hands-on experience as a Salesforce Administrator
• Experience with Salesforce Service Cloud
• Expertise in case management, workload reduction, and building complex screen flows
• Fluency in Salesforce Omni-Channel, OmniStudio, and AWS Connect telephony integration
• Familiarity with Agentforce

Benefits

• Competitive base pay tied to role and experience
• Equity for all employees
• Bonuses or commissions for some roles
• Full list of benefits at engine.com/culture

Tagged as: CRM Administration, Salesforce