Director, Global People Operations & AI

Role Overview

Ethos is building a People organization that scales through both talent and technology, and this role sets the direction for how we get there. As Director, Global People Operations & AI, you’ll own how People services are delivered worldwide: the Global People Services team, the operating model that supports every employee, and the automation and enablement strategy for the entire People organization.

What You Will Do

Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions. Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.

Why It Might Be a Fit

This is a strategic, hands-on leadership role for someone who can design an operating model and then make it real. You’ll lead a growing team, partner with HR Technology, IT, Legal, and People leaders across regions, and build the governance and controls that let us scale responsibly.

Requirements

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model (self-service, shared services, experts).
• Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context.
• Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning.
• Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements.
• Excellent leadership, stakeholder-management, and executive communication skills.
• Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight designed-in from the start.
• Change-management expertise, with the ability to drive adoption at scale across a distributed organization.
• Sound judgment in handling sensitive, confidential, and high-stakes situations.
• Bachelor’s degree required; relevant certifications preferred.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities