Role Overview
The Customer Support Partner Enablement Manager will be responsible for setting global operational standards and scaling elite customer support by strengthening the training and enablement strategy across Etsy’s outsourced partner network. The role will focus on high-level strategy, launch readiness, quality standards, and partner accountability.
What You Will Do
The day-to-day responsibilities will include building the Outsourced Enablement Model, leading partner training operations, establishing readiness and certification standards, managing intake and prioritization, driving partner accountability, guiding learning design and quality, measuring enablement effectiveness, leading launch and seasonal readiness, and coordinating cross-functional execution.
Why It Might Be a Fit
To thrive in this role, you will need 7+ years of experience in customer support enablement, training operations expertise, operating model development, partner performance management, launch and change readiness, data-informed decision-making, cross-functional influence, and clear communication skills.
Requirements
- 7+ years of experience in customer support enablement
- Training operations expertise
- Operating model development
- Partner performance management
- Launch and change readiness
- Data-informed decision-making
- Cross-functional influence
- Clear communication skills
Benefits
- Equity package
- Annual performance bonus
- Competitive benefits
- Base salary determined by location, skills, and experience
To apply for this job please visit etsy.wd5.myworkdayjobs.com.
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