Customer Success Manager – Digital Paid Media – AI and Automation First

Role Overview

The Customer Success Manager will own a portfolio of brand relationships, be the strategic lead on paid media performance, and work with clients to turn data into actionable recommendations. The role is for someone who has worked inside Google Ads and Meta Ads Manager and can communicate complex data to senior stakeholders.

What You Will Do

The Customer Success Manager will manage a portfolio of multi-location and franchise brands, run high-touch onboarding processes, build cross-channel plans, lead business reviews, optimize campaigns, and find and close expansion opportunities.

Why It Might Be a Fit

The ideal candidate is comfortable in C-suite conversations, can spot patterns before they become problems, and can show their work when making recommendations. They should have experience managing client budgets, growing accounts, and taking performance data to drive results.

Requirements

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company
• Hands-on experience in Google Ads and Meta Ads Manager
• Experience managing client budgets across multiple accounts at the same time
• A track record of growing accounts, not just retaining them
• The ability to take performance data, find what’s driving results, and present a clear recommendation to senior stakeholders

Benefits

• Comprehensive benefits
• Medical
• Dental
• Vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays