Manager, Sales Operations

Job Purpose

The Manager, Sales Operations, is responsible for leading business performance management routines, and key programs/initiatives centered around the execution of the full fairlife portfolio across all routes to market for the Sales Organization. This role provides the Sales Organization a seamless process that facilitates customer alignment with the company’s strategic priorities, marketplace initiatives, AMPS guidance (Assortment/Merchandising/Pricing/Shelving), and growth objectives. Finally, this individual will aid the Retail Sales Organization in the development of collaborative and strategic business planning for our top customers.

Responsibilities

• Leads and maintains the suite of sales resources and reporting tools for access and distribution to the sales team.
• Leads performance management tracking and monthly reporting routine, e.g., RE / PlanCheck Meeting, for the Sales Organization facilitating internal communication of customer plan status with internal stakeholders
• Work seamlessly across multiple internal and external functions including Business Intelligence, Brand, Category Commercial, Revenue Growth, Shopper Marketing and Supply Chain
• Support and delegate work assignments and tasks to appropriate individuals, providing enough direction so desired business outcomes can be achieved.
• Provides customer and sales data/reporting subject matter expertise to the Data Intelligence Team.
• Leads process management and deliverables fulfillment for the Annual Business Planning process within the Retail Sales Organization
• Collaborates with Commercial and Supply Chain to manage system communication and decisions on product supply priorities and conditions, to retail selling organization and customer teams
• Track and evaluate KPIs and AMPS objectives, e.g., Availability and Space (SOVI) gains, for the Retail Sales Organization.

Skills/Qualifications Required

• Bachelor’s degree in business administration, sales and marketing or related field/MBA Preferred
• Minimum of 5 years CPG sales or commercial experience required, with a focus on food or beverage products preferred
• Ability to leverage data and insights to tell a compelling story and drive business plan/achieve objectives
• Strong business acumen ability with general management and fiscal responsibility mindset
• Proactive attitude with entrepreneurial skill set; thrives in a multi-faceted environment
• Ability to handle ambiguity and work in a fast-paced, constantly changing environment
• Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

Benefits

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

Position Location: Chicago, IL

Reports To: Head of Sales

Travel Requirements: 25%

Exempt/Nonexempt: Exempt

Base Pay Range: $115,000—$130,000 USD