Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for programmatic campaign trading and optimization, client communication and reporting, operational excellence and collaboration, and project contribution. The ideal candidate will have 1-2 years of experience in programmatic media buying, ad operations, or a similar trading role, and a strong track record of successfully managing and optimizing programmatic campaigns to deliver against performance targets.

What You Will Do

The Customer Success Manager will independently set up, launch, and manage programmatic campaigns across platforms like Display & Video 360 (DV360), proactively monitor campaign performance, and implement adjustments to maximize KPIs and client goals.

Why It Might Be a Fit

The ideal candidate will have a strong analytical mindset, excellent communication skills, and a growth mindset, with a strong understanding of programmatic ecosystems, ad tech, and data analysis.

Requirements

• 1-2 years of experience in programmatic media buying, ad operations, or a similar trading role
• A Bachelor’s degree in Marketing, Communications, or related disciplines
• Proficient in English and Chinese (Mandarin is a must, Cantonese is a plus)
• Highly analytical with a strong understanding of programmatic ecosystems, ad tech, and data analysis
• Proactive, detail-oriented, curious, and self-driven
• Strong multitasking, prioritization, and problem-solving skills in a fast-paced environment
• A growth mindset and eagerness to learn new platforms and strategies
• Excellent communication skills to articulate complex technical concepts and campaign performance

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development