Customer Success Director

Role Overview

The Customer Success Director will lead strategic partnerships to drive adoption, retention, and expansion across a global portfolio, influencing revenue growth and customer outcomes.

What You Will Do

You will act as a trusted advisor to executive stakeholders, guiding transformation strategies while aligning cross-functional teams to deliver consistent value throughout the customer lifecycle.

Why It Might Be a Fit

This role requires a strong understanding of customer experience platforms and enterprise SaaS solutions, with a proven track record of driving revenue growth and customer retention within a SaaS environment.

Requirements

• Own a portfolio of enterprise customers
• Develop and execute Customer Success Plans
• Lead executive engagement through regular business reviews
• Drive adoption and utilization of Genesys solutions
• Identify and advance expansion opportunities
• Implement proactive risk mitigation strategies
• Build and scale customer advocacy
• Partner cross-functionally with Sales, Professional Services, Renewals, and Onboarding teams

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments