Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will drive adoption, revenue growth, and long-term partnerships across high-impact D2C brands. You will act as a strategic partner to customers, ensuring KwikCheckout delivers measurable business outcomes.

What You Will Do

You will own smooth onboarding, drive product adoption, and ensure brands unlock maximum value from KwikCheckout. You will deliver measurable impact on retention, upsell, and cross-sell within a portfolio of large, revenue-critical accounts.

Why It Might Be a Fit

You will work closely with senior stakeholders on the customer side and collaborate internally with Product, Engineering, and Marketing to continuously improve the product and customer experience.

Requirements

• 5–7 years of experience in Customer Success, Account Management, or Strategic Partnerships
• Hands-on experience with checkout platforms, payment gateways, eCommerce technologies, conversion optimisation, or customer journey analytics
• Proven track record of managing large, complex enterprise accounts with clear, quantifiable outcomes on retention, expansion, and revenue growth
• Strong executive presence with the ability to influence and advise CXOs, founders, and senior leadership
• Strong analytical mindset with the ability to derive insights and drive strategic decisions
• Excellent communication, stakeholder management, and problem-solving skills
• Comfortable operating in a fast-paced, high-ownership environment

Benefits

• High ownership
• Direct exposure to senior stakeholders
• Chance to build long-term customer partnerships
• Collaborative, performance-driven environment
• Strong career growth potential