Head of Customer Success

Role Overview

GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base.

What You Will Do

Define and own the customer success strategy, including onboarding, adoption, health scoring, renewals, and expansion/upsell motions.

Why It Might Be a Fit

This is a high-impact, hands-on leadership role for someone who has scaled a CS org at a B2B SaaS company and wants to shape the strategy, not just execute against someone else’s.

Requirements

• 7+ years in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company
• 2+ years in a leadership role
• Experience working with both mid-market and enterprise customers, including executive stakeholders
• Strong analytical skills — comfortable defining and tracking the metrics that matter (NRR, churn, CSAT/NPS, adoption)
• Excellent communication skills, with experience presenting to internal leadership and external customer executives
• A builder’s mindset — you’re comfortable creating structure and process in a growing organization, not just operating within an existing one
• Experience with CS/CRM tooling (e.g., Gainsight, Salesforce, HubSpot, or similar)

Benefits

• Top-tier Medical, Dental, and Vision benefits, including FSA
• Life Insurance, AD&D, STD, and LTD benefits
• EAP and monthly wellness stipend for your physical and mental health
• 401(k) retirement plan to save for your future
• Paid Holidays, including a Winter Break for your rest and relaxation
• New hire stipend to cultivate a better work environment
• All expenses paid company off-sites
• Free lunch biweekly at Company meetings
• Learning & Development benefits for continuous learning
• MacBook Pro or equivalent laptop for your productivity
• Hybrid schedule to manage your personal obligations
• Flexible remote work environment: coffee shop, beach, or anywhere in between