People Operations Lead

Role Overview

We’re looking for a People Operations Lead to own the operating layer of our People function, managing our People Operations Specialist and reporting directly to our People Director. This isn’t a traditional HR Operations role, and we’re not looking for someone to simply keep existing processes running.

What You Will Do

You’ll own our People operations, systems and data across the end-to-end colleague lifecycle – from onboarding, offboarding and Right to Work through to colleague requests, payroll processes, benefits and compliance.

Why It Might Be a Fit

You’ll be naturally curious, analytical and highly numerate, with advanced Excel skills and the confidence to work independently with complex data. You’ll be comfortable getting into the detail while still seeing the bigger picture.

Requirements

• Significant People Operations experience, with ownership of end-to-end People processes.
• Hands-on experience owning or significantly shaping People systems and data, including an HRIS (we use Personio, but we’re open to others!) and/or headcount planning systems.
• Strong numerical reasoning and advanced Excel skills – you’re comfortable reconciling data, spotting anomalies and turning numbers into useful insight.
• Experience across reward and benefits, ideally including pay reviews, salary benchmarking and banding, benefits and gender pay gap reporting.
• A track record of continuous improvement and using systems, data and technology to make People Operations better.
• An active interest in AI and automation and how they can change the way People teams operate.
• Confidence working across People Partnering, Talent, Finance, Payroll and Tech in a fast-moving environment.

Benefits

• Bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals