Senior Product Operations Specialist, AI Enablement

Role Overview

The role is part of the Product Operations team at Grab, which helps product teams across Southeast Asia ship more, faster, and better by building the systems, standards, and decision architecture that make every team structurally more effective. The team is looking for someone with an engineering background who can identify operational friction and automate it using technical tools.

What You Will Do

The role involves identifying sources of operational friction, building and maintaining automation tooling, owning the technical integrity of data and knowledge systems, working closely with engineers across product teams, and owning the technical automation roadmap for Product Ops.

Why It Might Be a Fit

The role requires strong analytical and problem-solving skills, hands-on proficiency in Python and SQL, excellent project management and stakeholder management capabilities, and experience with change management and process implementation.

Requirements

• 5–7 years of experience in a technical role – software engineering, solutions engineering, technical programme management, or similar, ideally with some exposure to product or operational contexts.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable recommendations
• Hands-on proficiency in Python and SQL; comfortable writing scripts, building API integrations, and automating workflows without requiring infrastructure engineering depth.
• Excellent project management and stakeholder management capabilities
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Enough system-level thinking to own a technical roadmap: you can sequence work, make trade-offs, and explain your choices to non-technical stakeholders.
• Demonstrated ability to work collaboratively across functional teams in a matrix environment
• Experience with change management and process implementation

Benefits

• Term Life Insurance
• Comprehensive Medical Insurance
• GrabFlex (create a benefits package that suits your needs and aspirations)
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements (differentiated hours)