Associate Customer Success Manager, Programs

Role Overview

This role sits at the intersection of client success and program execution, owning campaigns end-to-end from kickoff to closure and working closely with Sales, Marketing, Engineering, Content and Support to deliver impact.

What You Will Do

Plan and run campaigns end-to-end from kickoff through go-live, content delivery, and wrap-up; work closely with Sales, Marketing, Engineering, Content and Support teams to keep every campaign on track and on time.

Why It Might Be a Fit

A structured thinker who enjoys bringing order to fast-moving, high-volume work; someone who thrives on direct client interaction and program ownership.

Requirements

• Strong project management skills with the ability to juggle multiple campaigns at once
• Excellent communication and stakeholder management – outgoing, proactive, and comfortable owning the client relationship
• A structured thinker with a bias for action, comfortable bringing order to fast-moving programs
• Comfortable working across time zones for international campaigns
• Willing to represent the company at onsite client events and co-host them, creating a great experience for participants
• Comfortable working with spreadsheets/trackers (Excel/Google Sheets) for status tracking and reporting
• Strong documentation habit – able to maintain clear records of client agreements, approvals, and scope changes
• Basic proficiency with presentation tools (PPT/Google Slides) for client-facing decks
• Ability to prioritize and stay composed across multiple simultaneous deadlines
• Comfortable using a CRM or ticketing tool to log client interactions and support requests