Process Specialist

Why join our Sales Operations and Customer Care department?

Within the Sales Operations and Customer Care department, our ambition is to reinvent the customer experience by building simple, efficient and scalable operations on an international scale.

We are setting tomorrow’s standards by harmonizing processes, strengthening operational excellence and preparing our organizations to fully leverage automation, artificial intelligence and new technologies.

In a rapidly transforming environment, you will directly contribute to shaping our future operating model, collaborating with multicultural teams and creating the foundations for a more agile and efficient organization.

As a Process Specialist – Sales Operations and Customer Care, you will join the Sales Operations and Customer Care team and report directly to the Sales Operations and Customer Care Director. This permanent position is based in Obernai or Paris.

What will your missions be?

• Design and standardize end-to-end customer operations management processes to ensure efficient and consistent customer experience.
• Conduct Value Stream Mapping analyses to identify opportunities for improvement, simplification and optimization.
• Define and deploy Target Operating Models aligned with company strategy and market needs.
• Prepare processes for automation by defining business requirements, data structures and associated quality standards.
• Implement robust process governance, manage change requests and ensure alignment between global standards and local needs.
• Collaborate closely with business, IT and transformation teams to support the deployment of new processes and tools.

About you?

• You hold a Master’s degree (Bac+5) in engineering, operations management, continuous improvement or equivalent field.
• You have significant experience in process design and optimization, ideally in a customer relationship or contact center environment.
• You master process mapping methodologies (AS-IS / TO-BE), continuous improvement and operational standardization.
• You are comfortable collaborating with multidisciplinary teams (business, IT, transformation) in an international context.
• You demonstrate strong analytical skills, results orientation and ability to support change.
• Fluent in English; German language skills are an asset.

What do we offer you?

• A personalized integration program designed to facilitate your first steps in the company.
• The opportunity to learn and develop through our award-winning internal university, Hi! University.
• Career advancement opportunities internally, with over 25% of our recruitment coming through internal mobility.
• The opportunity to directly contribute to customer operations transformation and high-impact automation projects.
• A stimulating work environment focused on innovation, continuous improvement and operational excellence.

What are the recruitment stages?

• Once your CV is selected, you will be contacted by a recruiter for a phone conversation.
• You will be invited to a first interview with the manager and recruiter.
• A second interview will then be organized with the N+2 and HR manager.
• Our success is built on collective energy. Join our team now and bring new energy to your future!