Customer Operations Team Leader

Role Overview

We’re looking for an experienced people manager to drive performance, develop talent and deliver an outstanding customer experience. You’ll oversee the end-to-end order journey, working closely with Supply Chain, Operations, Transport and Commercial teams.

What You Will Do

Manage a team, drive customer service and operational performance, manage order book activity and delivery commitments, and identify and implement process improvements.

Why It Might Be a Fit

You’ll bring team leadership experience, excellent interpersonal and stakeholder management and communication skills, experience driving continuous improvement, and analytical and problem-solving capability.

Requirements

• Team leadership experience within Customer Service, Order Management, Logistics or Supply Chain
• Excellent interpersonal and stakeholder management and communication skills
• Experience driving continuous improvement
• Analytical and problem-solving capability
• SAP experience (desirable)

Benefits

• Annual bonus
• Comprehensive benefits package
• Flexible start and finish times
• Flexible working hours
• Hybrid working
• Supportive culture and career development opportunities within an international organisation