Harness is looking for a Customer Success Manager to drive customer outcomes, retention, and growth by helping customers move from onboarding completion to adoption maturity, renewal readiness, and expansion. The ideal candidate has 5+ years of experience in Customer Success, Technical Account Management, or SaaS post sales, with a track record of driving adoption, retention, and renewal outcomes in complex accounts.
Requirements
- 5+ years in Customer Success, Technical Account Management, or SaaS post sales
- Track record of driving adoption, retention, and renewal outcomes in complex accounts
- Strong executive ready communication and structured customer execution
- Comfortable working across internal teams to drive results and resolve blockers
Benefits
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Quarterly Harness TGIF-Off / 4 days
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
To apply for this job please visit www.harness.io.
Follow us on social media