People Operations Specialist

Role Overview

HelpGrid is looking for a People Operations Specialist to help build and maintain the systems, processes, and operational infrastructure that keep our HR function running effectively. This is a hands-on People Operations role with a strong focus on HR systems, data, workflows, process improvement, and project execution.

What You Will Do

Administer and maintain our HRIS and People Operations tools, build and improve workflows that make HR processes more efficient and scalable, troubleshoot system and process issues, and support the implementation of new HR tools, workflows, and processes.

Why It Might Be a Fit

This role is a great fit for someone who wants to build depth in People Operations, HR systems, data, and process improvement while having a visible impact on how HR operates.

Requirements

• 2+ years of experience in People Operations, HR Operations, HRIS administration, or a closely related role
• Hands-on experience working with HRIS or People Operations systems and tools
• Experience creating or maintaining reports, dashboards, or people analytics
• HRIS implementation or improvement experience
• Workflow automation or process optimization experience
• Benefits or insurance administration experience
• Strong attention to employee data accuracy and detail
• Experience improving, documenting, or implementing HR processes
• Experience managing projects or initiatives involving multiple stakeholders
• Strong organization and ability to prioritize across different types of work
• Clear written and verbal communication
• Ability to work independently while knowing when to involve others
• A practical approach to solving operational and process-related challenges
• Discretion and care when working with confidential employee information
• Experience in SaaS, BPO, eCommerce, or another fast-changing environment
• Experience supporting both employees and contractors

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Flexible work hours
• Remote work options
• Professional development opportunities
• Employee recognition and reward programs