Strategic Customer Success Manager- Operators

Role Overview

We’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales ‘quarterback’ role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account.

What You Will Do

7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses. Experience managing large, complex enterprise customers (8-figure / multi-million ARR). Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth.

Why It Might Be a Fit

You’ll likely stand out if you have experience in telecommunications or highly regulated enterprise environments, or a background in voice technology, network security, or AI-driven products.

Requirements

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
• Proven ability to drive commercial outcomes—not just relationships
• Solid program management skills; comfortable leading complex, cross-functional initiatives
• Confidence operating in technical environments (APIs, integrations, pilots/POCs)
• Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
• Strong stakeholder management, including executive-level engagement
• Highly proactive, data-driven, and comfortable operating in ambiguity
• Prior experience working with this Operator is highly desirable

Benefits

• Equity Compensation: ownership aligned with your impact and the company’s growth
• L&D budget to support your growth and real internal mobility
• Competitive compensation
• Paid holidays
• Dental insurance
• Vision insurance
• Other benefits not explicitly mentioned

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