Senior Customer Success Manager – Europe North

Role Overview

As a Customer Success Manager at IFS, you will be a trusted partner to our customers, helping them achieve lasting business value from their investment in IFS. You will build strong relationships with senior customer stakeholders, understand their business priorities and bring together the right people across IFS to help them succeed.

What You Will Do

Build trusted customer relationships and act as a key point of contact throughout the customer journey. Understand customer goals and business priorities, translating them into clear success plans and measurable outcomes. Drive adoption and value realization, helping customers make the most of their IFS solutions and services.

Why It Might Be a Fit

We are looking for an experienced Customer Success professional who enjoys building trusted customer relationships, connecting business needs with technology, and bringing the right people together to deliver measurable outcomes. You will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Requirements

• Experience in Customer Success, account management, consulting or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM or other complex business applications is highly valuable
• Experience from one or more of IFS’s core industries is an advantage, with an understanding of relevant business processes and industry challenges.
• Strong relationship and communication skills, with the confidence to engage with stakeholders from operational teams to senior executives.
• The ability to lead through influence, bringing together customers, colleagues and cross-functional teams around shared priorities and outcomes.
• A commercial and customer-focused mindset, with an understanding of how technology can create business value and support customers’ strategic goals.
• A proactive approach to problem solving and prioritisation, with the ability to manage several customer engagements and drive actions through to completion.
• Excellent written and spoken English.

Benefits

• Flexible work opportunities
• Inclusive workplace experiences
• Opportunities for growth and development
• Competitive salary
• Benefits package