Email Marketing Operations Specialist (12-month contract)

Role Overview

The Email Marketing Operations Specialist is responsible for supporting the day-to-day execution and quality assurance of Indigo’s email marketing program, with a primary focus on campaign deployment, audience and list validation, email code, reporting, and basic technical support.

What You Will Do

The role involves building, testing, scheduling, and deploying promotional email campaigns in Iterable, configuring audiences, suppression logic, personalization, tracking, and send settings, performing campaign QA across content, links, products, legal copy, code, rendering, and customer experience.

Why It Might Be a Fit

The ideal candidate will have a strong quality-assurance mindset, analytical, organizational, planning, and time-management skills, and the ability to manage multiple highly detailed tasks accurately while reacting with urgency and reprioritizing when required.

Requirements

• Minimum two years of hands-on experience in email marketing, CRM, campaign operations, or marketing automation.
• Experience building, testing, scheduling, and deploying campaigns within an email service provider.
• Iterable experience is preferred; experience with a comparable email or marketing-automation platform will also be considered.
• Experience with audience segmentation, suppression logic, list management, and data hygiene.
• Experience performing detailed quality assurance across email content, code, audiences, links, personalization, and rendering.
• Experience working independently in a fast-paced, deadline-driven environment.
• A degree or diploma in Marketing, Communications, Business, Digital Media, Technology, or a related field is an asset, or an equivalent combination of education and experience.

Benefits

• Dental insurance
• Vision insurance
• Basic HTML and CSS skills, including table-based email layouts and inline styling
• Experience maintaining automated journeys, triggered campaigns, or lifecycle programs
• Experience with dynamic content, conditional logic, recommendation programs, or personalized email
• Exposure to transactional email programs
• Familiarity with UTM tracking, web analytics, campaign attribution, and performance reporting
• Understanding of email deliverability fundamentals, including authentication, domain reputation, suppression management, and inbox placement
• Experience with project-management or ticketing tools