People Operations Assistant (12 month Fixed Term Contract)

Role Overview

We’re looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn’t your typical administrative role – you’ll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

What You Will Do

Delivering exceptional customer service to employees across all their workplace needs, managing employee queries with speed, accuracy, and genuine care, supporting key employee milestones from onboarding to career transitions, working with innovative systems to streamline processes and improve experiences, collaborating with teams to solve complex challenges and implement improvements, contributing to projects that shape how we support our people.

Why It Might Be a Fit

Genuine passion for customer service, meticulous attention to detail, strong IT skills and adaptability, speed and efficiency, drive for results and initiative, excellent communication skills, fluency in both English and Mandarin, hunger to learn and grow.

Requirements

• Genuine passion for customer service
• Meticulous attention to detail
• Strong IT skills and adaptability
• Speed and efficiency
• Drive for results and initiative
• Excellent communication skills
• Fluency in both English and Mandarin

Benefits

• Salary commensurate with experience, plus incentive bonus
• Excellent work/life balance culture
• 20 days (prorated for your first year) annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Annual health screening, optical and dental care