Role Overview
As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide, helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.
What You Will Do
Drive broad product adoption, design engagement strategies, monitor usage & health signals, and collaborate with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey.
Why It Might Be a Fit
You’ll be a builder, defining processes, tools, metrics, and models for what high volume, high value looks like, and feeding insights from scaled engagements back into the product roadmap.
Requirements
- 2–4+ years in a customer-facing role in SaaS / technology / product success or similar
- Strong interest in / experience with AI & automation support tools
- Comfortable discussing technical topics such as APIs, integrations, and workflows
- Excellent communication skills
- Data-driven mindset
- Self-starter, entrepreneurial, comfortable in ambiguity
- Strong relationship builder
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
To apply for this job please visit job-boards.greenhouse.io.
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