AI Sales Strategy Manager

Role Overview

The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations, leading the strategic management of human sales channels and pioneering the commercialization of AI-driven contact channels.

What You Will Do

You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks, and oversee external BPO partner operations to enforce high delivery standards and maximum contract ROI.

Why It Might Be a Fit

The role requires extensive experience in sales channel development, sales operations, or KPI-driven market steering in a customer care or cloud/SaaS environment, and a strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.

Requirements

• Extensive experience in sales channel development, sales operations, or KPI-driven market steering in a customer care or cloud/SaaS environment
• Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI)
• Strategic experience steering external outsourcing service providers and aligning senior cross-functional stakeholders
• Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning
• Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial

Benefits

• Hybrid working model
• Flexible working hours through trust-based working hours
• At some locations a subsidized canteen and various free drinks
• Modern office space with very good transport connections
• Various employee discounts for activities and products
• Employee events such as summer and winter parties, as well as workshops
• Numerous training and development opportunities
• Various health offers, such as sports and health courses