Senior Customer Success Manager, Business Strategy & Adoption

Role Overview

The Senior Customer Success Manager, Business Strategy & Adoption will own the commercial and strategic side of the customer relationship, ensuring customers unlock the full business value of IonQ’s quantum platform. The role will align IonQ’s offerings with each customer’s priorities, build plans and metrics that drive adoption and renewal, and serve as a trusted business advisor as organisations bring quantum computing into their operations.

What You Will Do

The Senior Customer Success Manager will work directly with global clients, create a data-led model of the customer journey, drive stakeholder alignment, and own the creation and successful delivery of lifecycle plans for each customer’s quantum journey.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in customer-facing, customer success, or account management roles, with a proven track record against performance and commercial targets. They will have exceptional executive presentation and communication skills, with the ability to influence audiences from end users to C-suite executives.

Requirements

• 7+ years of experience in customer-facing, customer success, or account management roles
• Proven track record against performance and commercial targets
• 3+ years creating strategy and success plans and driving adoption, renewal, and retention for enterprise or strategic accounts
• Bachelor’s degree or equivalent in Business, Machine Learning, Data Science, or another STEM field
• Familiarity with subscription and renewal business models
• Exceptional executive presentation and communication skills
• Ability to influence audiences from end users to C-suite executives

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO and paid holidays
• Parental/adoption leave
• Legal insurance
• Home technology stipend