Customer Success Manager (Hybrid)

Customer Success Manager responsible for driving customer retention, renewal readiness, and overall customer alignment across ISI’s managed service offerings.

Requirements

• 3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role.
• Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment.
• Strong verbal and written communication skills, with the ability to build trust across both operational and leadership-level customer contacts.
• Strong organizational skills and ability to manage multiple accounts, priorities, and follow-up actions effectively.
• Ability to work cross-functionally and influence outcomes across teams without direct authority.

Benefits

• A competitive salary and benefits package
• A casual, friendly, and relaxed work environment
• Professional growth encouragement and support