Knowledge Management Analyst, People Operations

Role Overview

The Knowledge Management Analyst is responsible for the creation, governance, and continuous optimization of People Operations documentation, content, and workflow design. This role ensures that standard operating procedures (SOPs), knowledge articles, and process documentation are accurate, current, and accessible across stakeholders, systems, and AI-enabled platforms.

What You Will Do

The Knowledge Management Analyst will own and govern the HR Shared Services documentation framework, ensure all documentation is accurate and current, and design and map end-to-end HR workflows to drive operational consistency and scalability.

Why It Might Be a Fit

The ideal candidate will have experience developing SOPs, process maps, and knowledge content in a complex, cross-functional environment, and strong analytical and problem-solving skills to identify trends and root causes.

Requirements

• High School Diploma/GED
• 2 years to 5 years of experience in knowledge management, documentation, HR operations, process improvement, or a related field
• Experience developing SOPs, process maps, or knowledge content in a complex, cross-functional environment
• Strong experience creating, structuring, and maintaining SOPs, workflow documentation, and knowledge base content
• Ability to translate complex processes into clear, user-friendly documentation and structured content
• Strong analytical and problem-solving skills, with the ability to identify trends and root causes
• Familiarity with knowledge management tools, content management systems, and process mapping tools (e.g., Visio)
• Understanding of AI/GenAI concepts and how structured content supports automation and self-service experiences
• Excellent written and verbal communication skills
• Strong stakeholder management and influencing skills without direct authority
• High attention to detail, organization, and commitment to accuracy and governance

Benefits

• Medical (including prescription) insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits
• Tuition discounts at Thomas Jefferson University