Product Operations Specialist

On Site Full TimeRaleigh, North Carolina, United StatesJewelers Mutual

Role Overview

This role is tactical and enablement-focused, helping Digital Product Management execute consistently across squads. It operationalizes product tooling, education, enablement, and execution planning so the Product Group can spend more time on strategy and customer value.

What You Will Do

Own the operational setup and ongoing hygiene of product tooling, identify friction points across squads, simplify product workflows, and drive adoption of tools and practices through targeted enablement.

Why It Might Be a Fit

The role requires strong written communication skills, comfort building reusable documentation and playbooks, and the ability to work cross-functionally with Product Managers, Product Designers, UX Researchers, and Engineering.

Requirements

  • Typically 5+ years of experience in Product Operations, Program Management, or Product Management (Product Operations experience preferred)
  • Demonstrated ability to operationalize processes and tools, facilitate planning, and drive adoption through enablement
  • Strong written communication skills and comfort building reusable documentation and playbooks
  • Working knowledge of product and workflow tooling such as Jira, Jira Product Discovery, Productboard, and Slack/ChatOps
  • Proven ability to work cross-functionally with Product Managers, Product Designers, UX Researchers, and Engineering

Benefits

  • Competitive Compensation & Benefits
  • Collaborative Culture
  • Community & Giving
  • Great Place to Work Certified

To apply for this job please visit recruiting.ultipro.com.


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