Customer Success Manager

Role Overview

As a Customer Success Manager, you will work directly with customers to help them achieve their business outcomes and realise value from their services. This is a 12-month fixed-term maternity cover role, taking ownership of an established portfolio of high-profile customer accounts and providing continuity throughout the customer journey.

What You Will Do

Own a portfolio of high-profile customer accounts, driving business outcomes, customer value, satisfaction and retention. Act as a trusted customer advocate and central point of contact, facilitating prompt and effective responses to queries, requests and issues.

Why It Might Be a Fit

Proven experience in a Customer Success, Customer Experience or similar customer-facing role. Customer-focused, with excellent communication skills and the confidence to build trusted relationships with senior customers and internal stakeholders.

Requirements

• Proven experience in a Customer Success, Customer Experience or similar customer-facing role
• Around three years’ experience within a SaaS, CCaaS or technology business
• ITIL certification would be beneficial
• Customer-focused, with excellent communication skills and the confidence to build trusted relationships with senior customers and internal stakeholders